Tag: customers

  • Behind the Scenes: The Great Inventory Count

    Behind the Scenes: The Great Inventory Count

    Nobody tells you this when you start out, but the real work begins around a warehouse mostly made of boxes.

    The old guard prefers a warehouse mostly made of boxes. The new guard prefers whatever is on the other side of the door.

    The Short Version, Told Slowly

    Our standard approach involves a returns policy enforced by staring, followed by a loyalty program that pays in headbutts, followed by a brief and unexplained sprint.

    If you take only one thing from this, take this: a shipping department located under the couch is not a bug. It is the product.

    As always, results may vary, fur may transfer, and the management accepts no responsibility for the hairball.

  • A Day in the Life of Our Quality Control Cat

    A Day in the Life of Our Quality Control Cat

    Nobody tells you this when you start out, but the real work begins around a warehouse mostly made of boxes.

    We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.

    The Short Version, Told Slowly

    Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.

    If you take only one thing from this, take this: a returns policy enforced by staring is not a bug. It is the product.

    As always, results may vary, fur may transfer, and the management accepts no responsibility for the hairball.