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Category: Customer Stories
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Behind the Scenes: The Great Inventory Count
Nobody tells you this when you start out, but the real work begins around a warehouse mostly made of boxes.
The old guard prefers a warehouse mostly made of boxes. The new guard prefers whatever is on the other side of the door.
The Short Version, Told Slowly
Our standard approach involves a returns policy enforced by staring, followed by a loyalty program that pays in headbutts, followed by a brief and unexplained sprint.
If you take only one thing from this, take this: a shipping department located under the couch is not a bug. It is the product.
As always, results may vary, fur may transfer, and the management accepts no responsibility for the hairball.
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A Day in the Life of Our Quality Control Cat
Nobody tells you this when you start out, but the real work begins around a warehouse mostly made of boxes.
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
The Short Version, Told Slowly
Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.
If you take only one thing from this, take this: a returns policy enforced by staring is not a bug. It is the product.
As always, results may vary, fur may transfer, and the management accepts no responsibility for the hairball.
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Customer Service Is Currently Napping
We have been doing this for what feels like nine lives, and we are still not sure who is in charge.
Our standard approach involves a warehouse mostly made of boxes, followed by a returns policy enforced by staring, followed by a brief and unexplained sprint.
The Short Version, Told Slowly
Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.
If you take only one thing from this, take this: a shipping department located under the couch is not a bug. It is the product.
If you have questions, our office hours are three to four in the morning, or whenever we feel like it.